The daily operation
your property platform never sees
Hollis — Northstar's Holdings, Operations, Leasing & Lifecycle Intelligence System — is the always-on AI teammate that turns the moving parts of your portfolio into confident action. Choose the voice and internal name that fit your team — masculine or feminine; at Northstar, we call her Holli (Holly). Tenants, staff, and vendors reach Hollis by phone, text, email, or app; Hollis moves work forward, surfaces what matters, and delivers a morning brief you can trust — flagging stale data rather than guessing.
Within the first month, the time our team spent pulling the operation together each morning dropped materially. The brief is the first thing I read every day — and when Hollis doesn't trust a number, the brief says so.
Operations lead, CFPM — commercial facilities & property management
Meet Hollis — the team member who never sleeps
Tenants, staff, vendors, and after-hours patrols reach out the way they always have — a phone call, a text, an email, or a tap in an app. Hollis listens, understands what's needed, and takes action: logging maintenance requests, answering questions about buildings and contacts, sending messages, and keeping a tidy record of every interaction.
In one sentence: Hollis turns everyday requests into organized, tracked action — and knows when to hand something tricky or sensitive to a real person.
Put Hollis on duty for your teamOne Hollis, Five Front Doors
One shared brain, one shared set of records — reachable however your people already work. Only the experience changes from door to door; the knowledge and actions behind them are identical.
Web App
Office & management staff
The desk: see everything and steer Hollis — work orders, behavior review, system health, and permissions.
Mobile App
Field staff & technicians
Handle work orders on the go, with photos — in English or Spanish.
Phone
Anyone — staff get more
Natural spoken help. Verified staff get full abilities; everyone else gets a safe concierge.
Text (SMS)
Tenants, staff, vendors
Quick back-and-forth messages, kept in one tracked thread.
The shared team mailbox
Hollis reads and sorts incoming mail and sends replies — nothing sits unanswered.
The Evaluation Is the Front Door
Before Hollis runs your operation, we make sure the fit is right. The Evaluation qualifies fit — including a genuine 'not ready' when that's the honest answer — then wires Hollis into your portfolio.
Qualify Fit
We assess your operation, data sources, and team workflow. If Hollis isn't the right fit yet, we tell you that plainly — a real 'not ready' beats a bad rollout.
Connect Data
We connect the operational sources your property platform never sees — shift schedules, work orders, incident logs, tenant activity — and validate what's reliable.
Configure Hollis
Hollis is configured to your portfolio: your buildings, your teams, your escalation rules. Your first morning brief runs on your own data.
What Hollis Takes Off Your Plate
Every request Hollis handles is one your team doesn't have to chase. These are the parts of your day Hollis runs — so your people spend their time managing properties, not managing messages.
The Morning Brief
One brief, every morning: overnight incidents, coverage gaps, aging work orders, and what needs your attention first — so you start the day with answers instead of a pile of reports.
Work Orders, Any Channel
A tenant calls, a tech texts a photo, a vendor emails — Hollis creates, assigns, updates, and closes work orders from every channel, and surfaces the ones aging past your thresholds.
Messaging & Replies
Two-way text and email, sorted and answered, with every outgoing message tracked. The shared mailbox stops being the place requests go to die.
After-Hours Coverage
Security reports and overnight incidents are taken in, triaged, and scheduled while your team sleeps — captured, timestamped, and waiting in the morning brief.
People & Knowledge
A tenant, vendor, and employee directory with privacy controls, plus honest recall of past conversations — Hollis recognizes callers and remembers what was already handled.
Pattern Detection
Hollis learns your portfolio's normal. The longer Hollis runs, the earlier the system catches the ticket that keeps reopening or the building that's drifting.
Real Results. No Invented Numbers.
You won't find round-number stat badges here. What we can tell you: in month one with Hollis, our property management client saw the time spent assembling the daily operation drop materially — and that's the standard every engagement is held to. The same trust model runs in the product itself: when Hollis's data is stale, Hollis flags it instead of guessing.
Hollis never makes things up
If there is no record or answer, Hollis says so plainly instead of inventing one. Its memory is built on real, logged activity.
A human stays in charge
For anything sensitive, Hollis drafts and a person gives the final yes. The system only auto-fixes a short list of pre-approved safe issues.
The right people see the right things
Permissions decide who can do what — and sensitive contact details are shared only with people allowed to see them.
Everything is written down
Every action lands in an audit trail, so there's always a clear, reviewable history of what happened and why.
Questions About Hollis
Quick answers for commercial and industrial property teams.
The Northstar Advantage
We build for one vertical, tell you the truth about your data, and get more valuable to your operation every day Hollis runs.
Vertical Depth
Built for commercial and industrial property operations — work orders, shift coverage, incidents, tenants — not adapted from a generic AI toolkit.
The Trust Model
Hollis shows you stale data rather than inventing an answer. Every brief tells you what it's built on — and what it left out, and why.
Compounding Value
Hollis learns your portfolio's patterns. The brief you get in month six is sharper than the one in week one, because Hollis has been watching your operation the whole time.
See your first morning brief, on your own data.
Start with the Evaluation. We'll qualify fit honestly — including telling you if you're not ready — connect your data, and configure Hollis to your portfolio.
Start the Evaluation